Facebook on Monday attributed faulty configuration changes to its routers to widespread disruptions to a suite of social media and messaging services.
“Our engineering teams have learned that a configuration change on the Backbone routers that coordinate network traffic between our data centers has caused issues disrupting this communication,” Facebook said in a blog post on the global outage on Monday. “
Facebook-owned Facebook, Instagram and WhatsApp apps, some of them, went offline for about six hours before being restored. As the Wall Street Journal reports, the outage has been the most extensive in the company’s history, according to an outside smuggling firm.
Facebook apologized in its statement on Monday, saying the underlying cause of the outage affected many of the internal devices and systems we use in our daily operations, “complicating our efforts to quickly diagnose and resolve the issue.” “
“This disruption in network traffic had a massive impact on the way our data centers communicate, bringing our services to a halt,” it said in a statement.
“Our services are now back online and we are actively working to fully bring them back to regular operations,” the company said. “We would like to clarify at this time that we believe the root cause of this outage was a faulty configuration change.”
The company said there was no evidence that user data was compromised as a result of the outage.
“We apologize to all those affected, and we are working to understand more about what happened today so that we can make our infrastructure more resilient,” the blog post said.